1. Agreement to Terms
By accessing or using Opal44's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service.
We may update these terms from time to time. Continued use of our service after changes constitutes acceptance of the new terms.
2. Description of Service
Opal44 is a web analytics platform that connects to your Google Analytics 4 account to provide AI-powered insights in plain English. Our service includes:
- AI-powered analysis of your GA4 data
- Plain English insights and recommendations
- Real-time alerts and monitoring
- Custom reports and dashboards
- Email notifications and summaries
3. User Accounts and Registration
To use our service, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Be at least 18 years old or have parental consent
- Use the service only for lawful purposes
- Not share your account with others
You are responsible for all activities that occur under your account.
4. Google Analytics Integration
Our service requires access to your Google Analytics 4 data. By connecting your GA4 account:
- You grant us permission to access your GA4 data for analysis
- You confirm you have the right to share this data with us
- You understand we will use this data solely to provide our service
- You can revoke access at any time through your Google account settings
We comply with Google's API policies and data handling requirements.
5. Subscription and Billing
Our service operates on a subscription basis:
- Free Trial: 7 days, no credit card required
- Billing: Monthly or annual subscriptions, charged in advance
- Auto-Renewal: Subscriptions renew automatically unless cancelled
- Price Changes: We'll provide 30 days notice for any price increases
- Refunds: 30-day money-back guarantee for new subscriptions
You can cancel your subscription at any time through your account settings.
6. Acceptable Use
You agree not to:
- Use the service for any illegal or unauthorized purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the service
- Reverse engineer, decompile, or disassemble our software
- Use automated tools to access the service without permission
- Share your account credentials with third parties
- Violate any applicable laws or regulations
7. Intellectual Property
Our service and all related materials are protected by intellectual property laws:
- Opal44 owns all rights to our software, algorithms, and content
- You retain ownership of your data and analytics information
- You grant us a license to use your data solely to provide our service
- Our reports and insights remain our intellectual property
- You may not copy, modify, or distribute our software
8. Data and Privacy
Your privacy and data security are important to us:
- We process your data according to our Privacy Policy
- Your GA4 data is used only to provide analytics insights
- We implement industry-standard security measures
- We do not sell or share your data with third parties
- You can export or delete your data at any time
9. Service Availability
While we strive for maximum uptime, we cannot guarantee uninterrupted service:
- We aim for 99.9% uptime but cannot guarantee it
- Scheduled maintenance will be announced in advance
- We may temporarily suspend service for updates or repairs
- Third-party services (like Google Analytics) may affect our service
10. Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the amount you paid in the last 12 months
- We are not liable for indirect, incidental, or consequential damages
- We provide the service "as is" without warranties
- You use the service at your own risk
- We are not responsible for decisions made based on our insights
11. Termination
Either party may terminate this agreement:
- You can cancel your subscription at any time
- We may terminate accounts for violations of these terms
- We may discontinue the service with 30 days notice
- Upon termination, your access will be revoked
- You can export your data before termination
12. Governing Law
These terms are governed by the laws of the United States and the state of Delaware, without regard to conflict of law provisions. Any disputes will be resolved through binding arbitration in Delaware.
13. Changes to Terms
We may update these terms from time to time:
- We'll notify you of significant changes via email
- Continued use after changes constitutes acceptance
- If you disagree with changes, you may terminate your account
- The latest version will always be available on our website